Western Hospital in Warsaw (Poland)

I am writing to complain about the lack of information you can provide regarding Caesarean section at Medicover Hospital and what your institutions can provide.

I have a heart condition, for which I have documents and a referral for a cesarean section procedure of 13,000 zloty+ (for which I have provided documents and documentation to the coordinator), and I need to know if Medicover medical facilities are equipped to serve the patient in my situation. I have submitted my paper work and need an answer before planning the qualification. I refuse to waste my time and money coming to the hospital to get a qualification, just so that you may tell me that your institutions are not able to help me, and refuse to serve me after I pay you. I need to know if Medicover is equipped to perform a cesarean section for a woman with ASD (atrial septal defect).

I need an answer to the above questions as soon as possible.

Thanks

I had an injury, and I was bleeding, and I was in a lot of pain, and now I'm sitting in the emergency room, moving from one room to another, the bleeding stopped by itself, and I learned to cope with the pain, I think I don't need a doctor now, and for stitches I have to go to a tailor, he will definitely disinfect and sew, you guys are lame and the worst, well, I saw the worst today, poor guys had to run around the hospital in their wheelchair with an injury on foot. We need something for the worst services, not stars

My wife and I are from the USA and have been in Poland for several months.

Two years ago, after 6 months of chemotherapy, I defeated stage 4 lymphoma, 6 months after that, I was diagnosed with stage 3 Thyroid cancer, and after radiation and surgery, I defeated this as well. Since then, my cancer has returned.

Over the past couple of weeks, I have repeatedly visited this hospital, where I had an ultrasound, a blood test, a CT scan, and finally, a couple of days ago I had surgery to remove a swollen lymph node under my arm so they could do a biopsy and find out what was going on.

The comparison between the hospitals in the USA and the one I visited in Warsaw is amazing. Even if you have health insurance in the United States, it can sometimes be difficult to make an appointment, especially with a specialist, it takes weeks or more to see a doctor. Once you make an appointment, you have to pay for everything, including apples, even with insurance, surcharges can amount to thousands of dollars for a serious medical problem. The doctors at the hospital I went to in Los Angeles, California, seriously saved my life, and I love them for that, especially the nurses, they were all amazing. Having said that, I will also say that the healthcare system in the USA is completely disorganized, I had some serious problems with the lack of organization in my hospital in California, it seemed that the left hand did not often know what the right hand was doing. When someone has a potentially fatal illness, enough events happen in their life, and the last thing they need to worry about is the logistics of the healthcare system. Being a cancer patient and constantly looking over your shoulder is quite stressful, and now think about being in another country where you don't speak this language, and suddenly you find that you need a hospital. This is where the comparison I mentioned earlier comes into play: from the first visit to the Medicover hospital, it was obvious that I was no longer dealing with the US healthcare system. From fresh apples to the reception desk and the operating room, everything was so organized and simple, almost without waiting. The system they created makes such sense that I needed an oncologist, so they sent me to an oncologist. I showed up at the hospital, and within a few hours I had a visit to a specialist, as well as an ultrasound and a blood test, after which I visited the American office, where they scheduled several meetings for the next week, and also translated everything I needed to know into English. Within a little over a week after my first visit, I had an operation scheduled, the steps for the operation were so simple: first you visit the surgeon who will, and talk, then you visit the anesthesiologist, and then you visit the phlebotomist for a blood test. After these visits, I then met with the business coordinator, where you will plan and pay for the operation, as well as get answers to any unanswered questions or problems. At each of these meetings, I felt like I was talking to a concerned friend who turned out to be a medical professional, the meeting took place without haste, and if my wife or I didn't ask the right questions, they were asked for us. Every department we visited was very professional and organized, I felt they were really worried about my health and not just about making money, I can't say that about the US system.

I have reached my limit in words, so in conclusion I will say that although I have yet to find out if my cancer has returned, Medicover has made this experience as stress-free as possible, thanks to Medicover for the 5-star service!

Outstanding work and delivery experience! The birth was by emergency intervention in November 2019, and all the staff were amazing for mom for the first time. I strongly recommend giving birth and taking delivery from the local midwives.

The family room was comfortable and of a good size, with a pull-out bed on which my husband could sleep. We received three meals a day, which was not bad. I can't eat salt or sugar, so the food wasn't bad, but it wasn't very tasty either. What was interesting was that my husband was getting a completely different meal than me at a different time. I liked it. This means that they paid attention to my medical requirements.

I love, I love, I love all the staff who helped me in the treatment, safely got my child and calmed me down in the process. Everyone has a great job there!

We specifically asked about asthma when we called and asked the female administrator: of course, they could help and prescribe medications for it.

It turns out that we paid 300 zlotys to then be called by a doctor who told us that our problem was not an "emergency", Well, the inability to breathe from walking to the store and extreme caution is a sufficient measure for us.

The worst thing is that we visited the hospital 2 weeks ago for the same reason, but now it has become worse. After pulling a lot of money out of us, they told us that it could have been due to an infection that has now disappeared, which causes irritation and which will disappear. Of course, they have to say something when you pay 700 zlotys to get help, of course, it was nonsense and just a setup.

So the receptionist and the guy on the phone either didn't know that asthma is something they can't help with, or they're just so greedy.

This is very sad, as we were looking forward to finding a good hospital.

STAY AWAY!!

+ very professional, pleasant and caring doctors in the department of internal diseases; comfortable room; unlimited visiting time
+/- nurses and midwives (trying to be nice, but not very interested in caring for their patients), location: far from the city, but connected by direct bus
- sending out more complex cases
- food (terrible, especially for the price!), poor customer service at the ambulance reception; no nightgowns and basic toiletries for patients admitted to the emergency department

I strongly recommend thinking twice before buying any medical insurance that covers hospital treatment, because the quality and waiting time are unacceptable.
1) Waiting time for gastroscopy in the hospital is 1 month. If you ask them what you should do because you have severe pain, the answer will be: take paracetamol and wait 1 month
2) I was refused a sedated gastroscopy procedure because I wanted to come alone and they expected someone to accompany you. Another Medicover nonsense. Neither LuxMed Hospital nor Damian Hospital requires another person
It is the job of health insurance to allocate a nurse or provide hospital space (especially when it is covered by insurance and the procedure is performed in a hospital).
3) The competence of most GPS is below an acceptable level, and they refuse to give a referral to a specialist. Even if they do, the waiting time will be 1 month +

I was in the emergency department because I felt very bad, you are very kind and polite at the reception, the ladies nurses are also very polite and professional. Nevertheless, I waited in the ward for my turn for a very long time, it is difficult for me to assess the doctor's work on the merits, because I have no competence for this, however, he showed a lack of special interest, did not ask about anything other than what medications I take, there were only a few expanding questions. Most of all, I was embittered by the attempt to contact the consultant in the chat and the hotline, which cannot be reached in 20 minutes to arrange for sending the results, and the prices for the medical services themselves are greatly inflated. Unfortunately, despite my most sincere wishes, I cannot give this institution a higher rating than 2.

I went to the gynecologist, he conducted my pregnancy, and I also gave birth in this hospital. It was only 10 weeks ago, but I wanted you to know to wait until the postpartum period is over. Everything was as I thought, even after giving birth I didn't feel bad, the doctors took care of everything. Midwives were in the hall very often, helped me get up, changed sanitary pads, I could also leave the baby with my sisters to take a bath freely. I really, really recommend it

I highly recommend the hospital. My mother was his patient-a life-saving cardiac surgery. Intensive care at the highest level. Nowhere before have I encountered such sympathy shown not only to a sick person, but also to a worried family - I had no problems finding out my mother's condition. I will not mention professional, dedicated medical care, because, in the end, they performed a miracle - the opinion of doctors from another hospital.

I am writing to complain about the lack of information you can provide regarding Caesarean section at Medicover Hospital and what your institutions can provide.

I have a heart condition, for which I have documents and a referral for a cesarean section procedure of 13,000 zloty+ (for which I have provided documents and documentation to the coordinator), and I need to know if Medicover medical facilities are equipped to serve the patient in my situation. I have submitted my paper work and need an answer before planning the qualification. I refuse to waste my time and money coming to the hospital to get a qualification, just so that you may tell me that your institutions are not able to help me, and refuse to serve me after I pay you. I need to know if Medicover is equipped to perform a cesarean section for a woman with ASD (atrial septal defect).

I need an answer to the above questions as soon as possible.

Thanks

I had an injury, and I was bleeding, and I was in a lot of pain, and now I'm sitting in the emergency room, moving from one room to another, the bleeding stopped by itself, and I learned to cope with the pain, I think I don't need a doctor now, and for stitches I have to go to a tailor, he will definitely disinfect and sew, you guys are lame and the worst, well, I saw the worst today, poor guys had to run around the hospital in their wheelchair with an injury on foot. We need something for the worst services, not stars

My wife and I are from the USA and have been in Poland for several months.

Two years ago, after 6 months of chemotherapy, I defeated stage 4 lymphoma, 6 months after that, I was diagnosed with stage 3 Thyroid cancer, and after radiation and surgery, I defeated this as well. Since then, my cancer has returned.

Over the past couple of weeks, I have repeatedly visited this hospital, where I had an ultrasound, a blood test, a CT scan, and finally, a couple of days ago I had surgery to remove a swollen lymph node under my arm so they could do a biopsy and find out what was going on.

The comparison between the hospitals in the USA and the one I visited in Warsaw is amazing. Even if you have health insurance in the United States, it can sometimes be difficult to make an appointment, especially with a specialist, it takes weeks or more to see a doctor. Once you make an appointment, you have to pay for everything, including apples, even with insurance, surcharges can amount to thousands of dollars for a serious medical problem. The doctors at the hospital I went to in Los Angeles, California, seriously saved my life, and I love them for that, especially the nurses, they were all amazing. Having said that, I will also say that the healthcare system in the USA is completely disorganized, I had some serious problems with the lack of organization in my hospital in California, it seemed that the left hand did not often know what the right hand was doing. When someone has a potentially fatal illness, enough events happen in their life, and the last thing they need to worry about is the logistics of the healthcare system. Being a cancer patient and constantly looking over your shoulder is quite stressful, and now think about being in another country where you don't speak this language, and suddenly you find that you need a hospital. This is where the comparison I mentioned earlier comes into play: from the first visit to the Medicover hospital, it was obvious that I was no longer dealing with the US healthcare system. From fresh apples to the reception desk and the operating room, everything was so organized and simple, almost without waiting. The system they created makes such sense that I needed an oncologist, so they sent me to an oncologist. I showed up at the hospital, and within a few hours I had a visit to a specialist, as well as an ultrasound and a blood test, after which I visited the American office, where they scheduled several meetings for the next week, and also translated everything I needed to know into English. Within a little over a week after my first visit, I had an operation scheduled, the steps for the operation were so simple: first you visit the surgeon who will, and talk, then you visit the anesthesiologist, and then you visit the phlebotomist for a blood test. After these visits, I then met with the business coordinator, where you will plan and pay for the operation, as well as get answers to any unanswered questions or problems. At each of these meetings, I felt like I was talking to a concerned friend who turned out to be a medical professional, the meeting took place without haste, and if my wife or I didn't ask the right questions, they were asked for us. Every department we visited was very professional and organized, I felt they were really worried about my health and not just about making money, I can't say that about the US system.

I have reached my limit in words, so in conclusion I will say that although I have yet to find out if my cancer has returned, Medicover has made this experience as stress-free as possible, thanks to Medicover for the 5-star service!

Outstanding work and delivery experience! The birth was by emergency intervention in November 2019, and all the staff were amazing for mom for the first time. I strongly recommend giving birth and taking delivery from the local midwives.

The family room was comfortable and of a good size, with a pull-out bed on which my husband could sleep. We received three meals a day, which was not bad. I can't eat salt or sugar, so the food wasn't bad, but it wasn't very tasty either. What was interesting was that my husband was getting a completely different meal than me at a different time. I liked it. This means that they paid attention to my medical requirements.

I love, I love, I love all the staff who helped me in the treatment, safely got my child and calmed me down in the process. Everyone has a great job there!

We specifically asked about asthma when we called and asked the female administrator: of course, they could help and prescribe medications for it.

It turns out that we paid 300 zlotys to then be called by a doctor who told us that our problem was not an "emergency", Well, the inability to breathe from walking to the store and extreme caution is a sufficient measure for us.

The worst thing is that we visited the hospital 2 weeks ago for the same reason, but now it has become worse. After pulling a lot of money out of us, they told us that it could have been due to an infection that has now disappeared, which causes irritation and which will disappear. Of course, they have to say something when you pay 700 zlotys to get help, of course, it was nonsense and just a setup.

So the receptionist and the guy on the phone either didn't know that asthma is something they can't help with, or they're just so greedy.

This is very sad, as we were looking forward to finding a good hospital.

STAY AWAY!!

+ very professional, pleasant and caring doctors in the department of internal diseases; comfortable room; unlimited visiting time
+/- nurses and midwives (trying to be nice, but not very interested in caring for their patients), location: far from the city, but connected by direct bus
- sending out more complex cases
- food (terrible, especially for the price!), poor customer service at the ambulance reception; no nightgowns and basic toiletries for patients admitted to the emergency department

I strongly recommend thinking twice before buying any medical insurance that covers hospital treatment, because the quality and waiting time are unacceptable.
1) Waiting time for gastroscopy in the hospital is 1 month. If you ask them what you should do because you have severe pain, the answer will be: take paracetamol and wait 1 month
2) I was refused a sedated gastroscopy procedure because I wanted to come alone and they expected someone to accompany you. Another Medicover nonsense. Neither LuxMed Hospital nor Damian Hospital requires another person
It is the job of health insurance to allocate a nurse or provide hospital space (especially when it is covered by insurance and the procedure is performed in a hospital).
3) The competence of most GPS is below an acceptable level, and they refuse to give a referral to a specialist. Even if they do, the waiting time will be 1 month +

I was in the emergency department because I felt very bad, you are very kind and polite at the reception, the ladies nurses are also very polite and professional. Nevertheless, I waited in the ward for my turn for a very long time, it is difficult for me to assess the doctor's work on the merits, because I have no competence for this, however, he showed a lack of special interest, did not ask about anything other than what medications I take, there were only a few expanding questions. Most of all, I was embittered by the attempt to contact the consultant in the chat and the hotline, which cannot be reached in 20 minutes to arrange for sending the results, and the prices for the medical services themselves are greatly inflated. Unfortunately, despite my most sincere wishes, I cannot give this institution a higher rating than 2.

I went to the gynecologist, he conducted my pregnancy, and I also gave birth in this hospital. It was only 10 weeks ago, but I wanted you to know to wait until the postpartum period is over. Everything was as I thought, even after giving birth I didn't feel bad, the doctors took care of everything. Midwives were in the hall very often, helped me get up, changed sanitary pads, I could also leave the baby with my sisters to take a bath freely. I really, really recommend it

I highly recommend the hospital. My mother was his patient-a life-saving cardiac surgery. Intensive care at the highest level. Nowhere before have I encountered such sympathy shown not only to a sick person, but also to a worried family - I had no problems finding out my mother's condition. I will not mention professional, dedicated medical care, because, in the end, they performed a miracle - the opinion of doctors from another hospital.