Harley Street at University College Hospital in London (United Kingdom)

I was shocked by how dirty the lobby was yesterday. there was only 1 dirty looking sanitized hand hidden behind the reception desk, which was less inclined to ask for directions. Dirty cafes and no signs if hand washing and only 1 hand sanitizer. the men's toilets are closed. blocked toilets are blocked. I was with 2 elderly people who had difficulty walking. there is no sign of any staff to seek help with a wheelchair. A dirty recreation area with torn seats. in general, the hive of dirt and fog is probably teeming with bacteria. There are no signs of how the coronavirus risk is being addressed. There are no signs of trash bins in which dirty fabrics could be put. Compared to European people, UCL is a very poor example of the standards that the NHS applies to.

The staff at this hospital are the best NHS staff I have ever been treated with. They are not only kind and empathetic, but also incredibly knowledgeable, very focused and hardworking. I was hospitalized alone and was afraid, and my illness was taken seriously, and the service staff was very nice and kind to me. The Doctor showed a level of genuine concern that I have never seen. The hospital room I was in on EGA was spotless and clean, and the staff followed hygiene protocols very well. Always wash your hands and even hide the needles when they move from one patient to another, presumably so that other patients don't get nervous. They treated me like a family member, and I felt like I was in the best hands. Fantastic hospital.

Hi everyone, I just wanted to share what happened to me over the last week. We're all quick to moan about the NHS, but I had an experience that amazed me. Last week I had a referral to Professor Mundy, a urologist working at the University College London Clinic on Westmoreland Street. At the reception, I told him about my current position with an artificial urinary sphincter and about the trials and tribulations that I have experienced over the past couple of months. His immediate attention was drawn to the fact that there may have been an erosion of the cuff, and he was concerned that the pain, swelling and discomfort that I had could be signs of this, and he was extremely concerned since I could not catheterize myself, and I had a higher pubic catheter inserted at the beginning of the week in Southampton, as I suffered a delay. Ten minutes after he assessed me, he arranged for me to be admitted to an urgent cystoscopy and examination the next day with the possibility of removing an artificial urinary sphincter under general anesthesia. I was sent straight to the preoperative examination, blood tests and other tests were immediately done. Before I left the clinic, I was ready to go, however, I was informed that he could not put me on the list of theaters for the following days, however, they included me in the morning list on Thursday. Since I live in Hampshire, they arranged for me to return the next day and arranged for an overnight stay so that I could be admitted at 7 a.m., and I was first on the list. I was taken to the theater at 8:30 in the morning, and fortunately there was no erosion of the cuff, however, I had a stricture in the urethra, which they immediately solved for me. I guess what I'm trying to say is that I was never treated with the respect and care that I encountered from the team at the hospital. Throughout the journey, I was well informed and felt important. All the members of the nursing team and everyone I interacted with during this episode were sincere and couldn't do enough to make sure I was okay. I was afraid of the whole scenario, because in the past I had many unsuccessful experiences in other hospitals. All the staff, and I mean ALL the staff from the receptionist to the canteen staff and the nursing team at University College Hospital London, are wonderful, they work as a team and treat you with kindness and care. They are a shining light in the midst of the chaos of the NHS, and other hospitals could take a page out of their book and learn something about patient care, kindness and compassion.

I came there with a very damaged and bleeding big toe. I was registered very easily, pretty soon I was examined by a nurse who was very pleasant and efficient. Then I was taken for an X-ray, again the staff was very nice. Then I waited a bit to see a doctor, he was also nice and attentive, but I thought I should be referred to an orthopedic team. Then I was made comfortable in a booth. They arrived quite a long time, as the hospital was very busy. They came and did a great job of cleaning up my wound, but wanted me to be hospitalized for surgery the next day. I was first on the list and all the surgical staff were great. They did a wonderful job patching me up, and by noon I was discharged and returning home. I was even given a protective boot, so I really can't thank the ENTIRE hospital staff enough.

The experience we have had so far with hospitals from this chain is positive, starting with how nurses/doctors/midwives and staff in general interact/treat patients, and ending with the professionalism they provide. We went through research, tests, follow-up, surgeries and the pregnancy process in such a way that we felt cared for and in the end also got positive results. Thank you for your efforts and support, I fully recommend it!

During the two days that I was here, the doctors were very helpful, and although they did not understand what could be wrong with me, they did all possible research until the diagnosis was made. I can't give 5 stars because the nurses, on the other hand, were in a complete mess. They provided medications only if you insisted several times... there was even a moment when I cried in pain after enduring 6 hours without any medications, and when I asked for painkillers for the 3rd time, the nurse told me that my pain was caused by anxiety and I should see a doctor. Very disappointing…

I visited the hospital after a bicycle accident left a laceration on my face.
I was examined fairly quickly, and the ambulance doctor who treated me was excellent - spent a lot of time and care considering the best option for closing the wound with minimal scarring. He cleaned and closed the laceration (with glue) so carefully that I didn't feel any pain.
I'm really grateful that I got such good care.

I went there because an ovarian cyst burst and the staff was so, so amazing. I was treated very quickly and all the staff were very nice. I can't remember the names of everyone who served me, but Rosemary, Emily, Yvette and Joseph were so amazing. They listened to me and gave me everything I needed. It really calmed me down as I don't have a family in this country and it was really hard for me to go through this alone. But they were all amazing and so kind. I would recommend this hospital to anyone who has any health problems. They were professional, kind and really relieved my mind and body after a very traumatic experience. Many thanks to all these people. I really can't explain how much they made my hospital stay bearable <3

My review is based on a recent visit to UCLH for an operation my son underwent. The staff (doctors, nurses, nurses, etc.) were very friendly. My son wasn't nervous or stressed at all, mainly because of the kindness of the staff and the care they took throughout the day to make sure he was okay.
There is a small cafe with reasonable coffee and snacks.
The facilities (bathrooms) were not kept in this order.

Yesterday morning in this hospital I had an operation on my ear. From start to finish, the service was very excellent. The doctor's team and the nursing team were fantastic, imagine. They helped some of the nurses very friendly. I'm sorry I can't remember their names. There was another guy who took me to the first floor outside, next to the car, named LEO, also very nice.

Many thanks to the management and the entire UCLH team.

I was shocked by how dirty the lobby was yesterday. there was only 1 dirty looking sanitized hand hidden behind the reception desk, which was less inclined to ask for directions. Dirty cafes and no signs if hand washing and only 1 hand sanitizer. the men's toilets are closed. blocked toilets are blocked. I was with 2 elderly people who had difficulty walking. there is no sign of any staff to seek help with a wheelchair. A dirty recreation area with torn seats. in general, the hive of dirt and fog is probably teeming with bacteria. There are no signs of how the coronavirus risk is being addressed. There are no signs of trash bins in which dirty fabrics could be put. Compared to European people, UCL is a very poor example of the standards that the NHS applies to.

The staff at this hospital are the best NHS staff I have ever been treated with. They are not only kind and empathetic, but also incredibly knowledgeable, very focused and hardworking. I was hospitalized alone and was afraid, and my illness was taken seriously, and the service staff was very nice and kind to me. The Doctor showed a level of genuine concern that I have never seen. The hospital room I was in on EGA was spotless and clean, and the staff followed hygiene protocols very well. Always wash your hands and even hide the needles when they move from one patient to another, presumably so that other patients don't get nervous. They treated me like a family member, and I felt like I was in the best hands. Fantastic hospital.

Hi everyone, I just wanted to share what happened to me over the last week. We're all quick to moan about the NHS, but I had an experience that amazed me. Last week I had a referral to Professor Mundy, a urologist working at the University College London Clinic on Westmoreland Street. At the reception, I told him about my current position with an artificial urinary sphincter and about the trials and tribulations that I have experienced over the past couple of months. His immediate attention was drawn to the fact that there may have been an erosion of the cuff, and he was concerned that the pain, swelling and discomfort that I had could be signs of this, and he was extremely concerned since I could not catheterize myself, and I had a higher pubic catheter inserted at the beginning of the week in Southampton, as I suffered a delay. Ten minutes after he assessed me, he arranged for me to be admitted to an urgent cystoscopy and examination the next day with the possibility of removing an artificial urinary sphincter under general anesthesia. I was sent straight to the preoperative examination, blood tests and other tests were immediately done. Before I left the clinic, I was ready to go, however, I was informed that he could not put me on the list of theaters for the following days, however, they included me in the morning list on Thursday. Since I live in Hampshire, they arranged for me to return the next day and arranged for an overnight stay so that I could be admitted at 7 a.m., and I was first on the list. I was taken to the theater at 8:30 in the morning, and fortunately there was no erosion of the cuff, however, I had a stricture in the urethra, which they immediately solved for me. I guess what I'm trying to say is that I was never treated with the respect and care that I encountered from the team at the hospital. Throughout the journey, I was well informed and felt important. All the members of the nursing team and everyone I interacted with during this episode were sincere and couldn't do enough to make sure I was okay. I was afraid of the whole scenario, because in the past I had many unsuccessful experiences in other hospitals. All the staff, and I mean ALL the staff from the receptionist to the canteen staff and the nursing team at University College Hospital London, are wonderful, they work as a team and treat you with kindness and care. They are a shining light in the midst of the chaos of the NHS, and other hospitals could take a page out of their book and learn something about patient care, kindness and compassion.

I came there with a very damaged and bleeding big toe. I was registered very easily, pretty soon I was examined by a nurse who was very pleasant and efficient. Then I was taken for an X-ray, again the staff was very nice. Then I waited a bit to see a doctor, he was also nice and attentive, but I thought I should be referred to an orthopedic team. Then I was made comfortable in a booth. They arrived quite a long time, as the hospital was very busy. They came and did a great job of cleaning up my wound, but wanted me to be hospitalized for surgery the next day. I was first on the list and all the surgical staff were great. They did a wonderful job patching me up, and by noon I was discharged and returning home. I was even given a protective boot, so I really can't thank the ENTIRE hospital staff enough.

The experience we have had so far with hospitals from this chain is positive, starting with how nurses/doctors/midwives and staff in general interact/treat patients, and ending with the professionalism they provide. We went through research, tests, follow-up, surgeries and the pregnancy process in such a way that we felt cared for and in the end also got positive results. Thank you for your efforts and support, I fully recommend it!

During the two days that I was here, the doctors were very helpful, and although they did not understand what could be wrong with me, they did all possible research until the diagnosis was made. I can't give 5 stars because the nurses, on the other hand, were in a complete mess. They provided medications only if you insisted several times... there was even a moment when I cried in pain after enduring 6 hours without any medications, and when I asked for painkillers for the 3rd time, the nurse told me that my pain was caused by anxiety and I should see a doctor. Very disappointing…

I visited the hospital after a bicycle accident left a laceration on my face.
I was examined fairly quickly, and the ambulance doctor who treated me was excellent - spent a lot of time and care considering the best option for closing the wound with minimal scarring. He cleaned and closed the laceration (with glue) so carefully that I didn't feel any pain.
I'm really grateful that I got such good care.

I went there because an ovarian cyst burst and the staff was so, so amazing. I was treated very quickly and all the staff were very nice. I can't remember the names of everyone who served me, but Rosemary, Emily, Yvette and Joseph were so amazing. They listened to me and gave me everything I needed. It really calmed me down as I don't have a family in this country and it was really hard for me to go through this alone. But they were all amazing and so kind. I would recommend this hospital to anyone who has any health problems. They were professional, kind and really relieved my mind and body after a very traumatic experience. Many thanks to all these people. I really can't explain how much they made my hospital stay bearable <3

My review is based on a recent visit to UCLH for an operation my son underwent. The staff (doctors, nurses, nurses, etc.) were very friendly. My son wasn't nervous or stressed at all, mainly because of the kindness of the staff and the care they took throughout the day to make sure he was okay.
There is a small cafe with reasonable coffee and snacks.
The facilities (bathrooms) were not kept in this order.

Yesterday morning in this hospital I had an operation on my ear. From start to finish, the service was very excellent. The doctor's team and the nursing team were fantastic, imagine. They helped some of the nurses very friendly. I'm sorry I can't remember their names. There was another guy who took me to the first floor outside, next to the car, named LEO, also very nice.

Many thanks to the management and the entire UCLH team.