Wellington Hospital in London (United Kingdom)

My husband needed an angiogram and we decided to go alone because his NHS application was only in July and he had blocked arteries causing him pain. My husband speaks very little English and I usually translate for him. However, I was not allowed to stay because of Covid, which I understand, but it caused even more stress for my husband.
His application was a daytime application and yesterday, 31/03/2021, he had a procedure shortly before 6pm (we arrived at 4pm). A consultant surgeon and a specialist cardiologist nurse told us over the phone that he would need to stay at least 4 hours, and then he could leave if everything was fine.
The procedure went well, but then, when my husband was taken to the ward, the care became very bad.
My husband was given a cup of coffee and a sandwich after the procedure, but they didn't take the plate.
He was thirsty and had to ask for water, which was brought in a jug, even now the NHS provides bottled water, especially during covid.
He didn't drink it.
He had to ring the bell 3 times because he was so desperate to go to the toilet that in desperation he took the needle out of his hand. That's when the nurse came and said: "You shouldn't have done that," my husband replied, "you want me to wet the bed."
He should have had his wrist pressure checked every half hour or so, and the only observation was visual when he first came to the ward, and then at 10.05 pm the pressure was checked to see if the bleeding was continuing.
I had to call twice and the nurse told me, "We're checking on him, but we can't check on him every half hour, there are only 5 of us."
At that moment, my husband was very tense, and the signals of his heart monitor did not look very good.
When I called the nurse again, she said he wouldn't be able to come home if his bleeding didn't stop, but no one checked him properly to make sure that was the case. Obviously, if he had stayed overnight, they would have charged us a few thousand more!
In the end, my husband checked out, as he was very stressed due to lack of attention and care.
This was the first time we used a private hospital in the UK, as it was self-funded, we had to think long and hard about it.
All I can say is God bless the NHS!!
We would definitely think twice before going to a private hospital in the UK again.

On November 25, I had a rotator cuff repair in the Platinum Suite, which went very well. I cannot express enough gratitude to the Consultant Mr. Ferrand. Also, Roni Berrebi, an anesthesiologist, coped well with pain during surgery while awake. Then I was transported by ambulance to the South Wing for my overnight stay. Firstly, the ambulance specialists showed great care by taking me to the South Wing after the operation. Then I asked the wonderful Florence and Daniella to look after me all evening to make sure I was all right. In the morning, Jennifer advised me Physical Therapy and everything else I would need for a full recovery. The last person to whom I would like to express special gratitude is Lynn, who arranged everything for my discharge and made me smile. The hospital and facilities are excellent, and the nurses, medics and support staff were wonderful, kind, warm and friendly when nothing was too much trouble.

Thanks!

Today I had a very disappointing service and an indescribably bad experience at your hospital (Wellington Hospital, London, NW8 9LE).
I can't believe that such low-quality care comes from a well-known private hospital in London.

My husband has an appointment at 10:30 in the morning because my husband does not speak English, so I accompanied him to the doctor as an interpreter. We also got special permission earlier .

We arrived at your hospital at 10:10 a.m. I was surprised when the guard at the door refused me entry.The reason he gave was that only patients were allowed there. I said, "I understand, sir, but my husband doesn't speak English and can't communicate with a doctor. I was accompanied as an interpreter, and the last time the doctor allowed me to do this was 2 weeks ago." He said, "Don't you understand what I'm talking about? he is a patient, only he is allowed to enter alone."he spoke in a very harsh and disgusting tone. I said: "I know what you mean, but..." He interrupted my chance to explain again, telling me, "You, get out, only he can come in." I tried to explain again that if he doesn't have an interpreter, I'm afraid we may have to cancel the appointment because my husband really couldn't communicate with the doctor alone." The guard said: "I'm sure he can, because the doctor you see today doesn't need English language skills at all. I was once a physiotherapist and I know it well. If you want to cancel an appointment, please do it now and don't waste the doctor's time.
When I heard his words and attitude, I couldn't believe that this would happen in a well-known private hospital.

The guard's name is Abdelrahim Hassan.

Then I tried to contact the physiotherapy group of the Central Healthcare by phone for help, and while I was waiting, a security guard came up to me and asked in a warning tone: "What are you doing?" Are you trying to make a video? I'm warning you, I can call the police to arrest you and take you away if you do anything illegal.

I asked for a meeting with the manager and please tell me your name. Obviously, my request infuriated him. He shook his nameplate in front of me for half a second and then put it away. I said I was sorry, but I didn't see it clearly. Please tell me your name. He showed me his badge again at a speed of 0.5 seconds.

I said, I'm sorry, sir, I'm not English, English is not my native language, your speed is too high, I can't remember, can you slow down? He raised his haughty head and said in a disdainful tone and tone, "Oh, that's your problem.

At that time, my secretary came up to me and tried to help me solve the problem.
I asked the lady for the guard's name, and he reluctantly showed his nameplate in front of the lady. This time I had the opportunity to write down his name.
After waiting, more staff were involved, and the guard started to change his attitude and just apologized to me.

I couldn't believe that the simple act of escorting my husband to the doctor was attacked with discriminatory statements and a warning to call the police to arrest me.

During almost 20 minutes of communication, he did not have the slightest desire to help solve the problem, he did not use polite expressions and did not feel respect on his part. On the contrary, he challenged my conclusions with insulting, slanderous, slanderous warnings and discriminatory language.

I'm sorry to say that I can't accept his simple formal apology.

Today I would like to share with you my bad experience. I sincerely hope that you will be able to choose your staff carefully after the investigation.

The reputation of the hospital depends not only on the quality of the doctors, but also on the courtesy of the staff and equal respect for the guests.

I will share my experience here to remind people that sometimes people cannot equally use high-quality medical services, even if they spend money on medical care.

I hope that your hospital will attach great importance to improving the attitude to work and the quality of work of colleagues and that your hospital will pay attention to the reputation accumulated over the years.

I am surprised by all the negative reviews. All my nurses were nice and competent. Most of my appointments are late, but it's normal for a course in every hospital/GP office I've ever been to in the UK and USA. The food was good. The place was very clean. My room was nice. My surgeon was great. The front desk staff is very helpful. ((Oh and yes, there are Arabic newspapers in the reception area, but there are much more English ones. Like, come on.)

I underwent surgery 3 weeks ago. I want to share my experience, because I don't believe I could have had a better team that would take care of me. Starting with clean rooms and ending with amazing food and very attentive and helpful staff, I am very glad that I ended up in such a hospital. The team on the 4th floor (gynecology) is very qualified and ready to receive patients at any time. They made my stay and recovery more exciting and were absolutely amazing!
Thank you very much!!!

I'm so glad I didn't listen to these bad reviews.
The staff was amazing.
Thanks to Hanan for the delicate blood test (preliminary assessment) and explaining everything until it became clear to me.
Dr. Ward and his assistant helped me find my tiny vein and pick up some "magic" cream so that I wouldn't feel the cannula. Dr. Richardson has done a clean job, and we will continue soon.
The team on the 4th floor: Mavis, Rahman, Rani, the waitress whose name I forgot, and the first nurse who was there yesterday morning. I am very grateful to you for your concern. I'm whimpering and you all made me feel at ease. I would not hesitate to visit you again. The food is also delicious.

My husband and I came to visit from the USA. He fell and got his arm pretty bloody. We went to Wellington Hospital for emergency treatment and he received excellent care. There was no time to wait. He was helped by an attentive nurse and a doctor. The care couldn't have been more professional. The nurse explained that they were new and the rumors were still spreading. As for emergency care, we couldn't be more pleased.

An absolutely excellent team! I had a laparoscopic hysterectomy, and I was very worried. They surrounded me and hugged me, gave me confidence, care and care that I did not expect. Everyone is excellent, extremely knowledgeable. Jenny from HDU took so much care of me that I have never experienced such wonderful care before. Absolutely everyone is great. Cynthia, Daisy, Georgia and Georgina on the 4th floor- thank you too! I would also like to say a HUGE SPECIAL THANK YOU to Mr. Alan Farthing, who is incredible, he is a God in gynecology. We are blessed with such people in healthcare. He made this operation SOOO easy for me, did laparoscopy where, as I was told, most surgeons would do a full abdominal cavity. His choice will always be based on your best result and minimal risk. Everything, everything was great in this hospital. One regret. - actually, two. Firstly, I haven't done this before, and secondly, if I had known that I would feel so great the day after the operation, I wouldn't have worried about it for a minute. THANK YOU ALL, Thank you so much from the bottom of my heart, and from my family too! May the Lord bless you all! xx Lara Martin.

I used their services and stayed in this hospital for one night. My advice is this: if you need to use the "front door" service, and it's earlier than 8 pm, walk around the corner to St. John's and Elizabeth - this is significantly better by all measures than Wellington. If it's later than 8pm (and therefore the entrance to St John's Church will be closed), I'll still go to the NHS unless you really need help there and then.

I really felt better from the medications and treatment they provided me. This is the most important thing. So, why 1 star? For a private hospital, you expect certain standards, and those standards just haven't been met.

1) In this hospital, I felt uncomfortable for many employees. My room was large, cold, not cozy, did not have its own bathroom/shower and was located literally right in front of the tables, so the noise was very loud and prevented me from sleeping at night. If it were the National Health Service, none of this would be a problem at all, but since it's a private (and expensive) hospital, you expect certain standards.

2) Some employees, especially one of the administrators, whom I met for the first time on a walk in the center, seem rude, condescending and, frankly, unprofessional. For example, she seemed very judgmental and seemed to hint that I couldn't afford their "services." She asked me several times if I had health insurance and if I could make a deposit, like, "damn it, I need to fill out some more paperwork."

3) The "Doctor" examined me for literally 2 minutes. He offered treatment, and then they made me wait in this waiting room for almost an hour before I was finally transferred to a suitable ward.

4) The next day, none of the nurses told me anything. In no case did someone say, "So, this is when you meet the doctor." Some of the nurses seemed genuinely depressed. The whole atmosphere of the building seems "alien" and rather unfriendly.

5) When I had a scan, the whole process was like some kind of superfast reality show in which the main character is asked to "go, go, go", as if in order to beat some time limit. "Sit here, lie down there, go there, now there." Then I waited for hours, hours, hours, hours, and no one informed me of the scan results. In the end, I gave up and tested myself.

6) During my voluntary departure (I had had enough, and I just wanted to get out of there), this so-called doctor came in, who seemed to have an incredibly high opinion of himself. He was so jaded. He was talking complete nonsense, he didn't add anything of value, and when he wrote my recipe, he wrote down the details incorrectly, and so I waited forever in Boots again, trying to sort it all out.

The whole situation in this hospital is strange. What this hospital needs is proper guidance, because everything I have said is a manifestation of something deeper. In fact, their standards are incredibly low, and I suspect they don't have a huge incentive to change anything, because they seem to be doing well because they make great efforts to please a certain type of rich clients.

Three weeks ago (!) I left my blood in this hospital for basic but very urgent blood tests (it took me only one day to get to Kingston Hospital!). Still no result! They told me all sorts of excuses (“there is a shortage of the necessary reagent all over the world”; "we are faced with a malfunction of the computer system”; “it usually takes 5-10 working days to conduct this test”). Now 3 (!) weeks have passed, and I still do not have the results of the blood test, which were fully paid (800 pounds) by my insurance company. The worst experience ever! The most dishonest, disorganized, unprofessional and unreliable medical center in the world. Avoid it!!!

What an amazing experience I got here! The nurses were fantastic and caring. Although I wouldn't want my friends and family to be in the hospital, but I would recommend Wellington if necessary.

My husband needed an angiogram and we decided to go alone because his NHS application was only in July and he had blocked arteries causing him pain. My husband speaks very little English and I usually translate for him. However, I was not allowed to stay because of Covid, which I understand, but it caused even more stress for my husband.
His application was a daytime application and yesterday, 31/03/2021, he had a procedure shortly before 6pm (we arrived at 4pm). A consultant surgeon and a specialist cardiologist nurse told us over the phone that he would need to stay at least 4 hours, and then he could leave if everything was fine.
The procedure went well, but then, when my husband was taken to the ward, the care became very bad.
My husband was given a cup of coffee and a sandwich after the procedure, but they didn't take the plate.
He was thirsty and had to ask for water, which was brought in a jug, even now the NHS provides bottled water, especially during covid.
He didn't drink it.
He had to ring the bell 3 times because he was so desperate to go to the toilet that in desperation he took the needle out of his hand. That's when the nurse came and said: "You shouldn't have done that," my husband replied, "you want me to wet the bed."
He should have had his wrist pressure checked every half hour or so, and the only observation was visual when he first came to the ward, and then at 10.05 pm the pressure was checked to see if the bleeding was continuing.
I had to call twice and the nurse told me, "We're checking on him, but we can't check on him every half hour, there are only 5 of us."
At that moment, my husband was very tense, and the signals of his heart monitor did not look very good.
When I called the nurse again, she said he wouldn't be able to come home if his bleeding didn't stop, but no one checked him properly to make sure that was the case. Obviously, if he had stayed overnight, they would have charged us a few thousand more!
In the end, my husband checked out, as he was very stressed due to lack of attention and care.
This was the first time we used a private hospital in the UK, as it was self-funded, we had to think long and hard about it.
All I can say is God bless the NHS!!
We would definitely think twice before going to a private hospital in the UK again.

On November 25, I had a rotator cuff repair in the Platinum Suite, which went very well. I cannot express enough gratitude to the Consultant Mr. Ferrand. Also, Roni Berrebi, an anesthesiologist, coped well with pain during surgery while awake. Then I was transported by ambulance to the South Wing for my overnight stay. Firstly, the ambulance specialists showed great care by taking me to the South Wing after the operation. Then I asked the wonderful Florence and Daniella to look after me all evening to make sure I was all right. In the morning, Jennifer advised me Physical Therapy and everything else I would need for a full recovery. The last person to whom I would like to express special gratitude is Lynn, who arranged everything for my discharge and made me smile. The hospital and facilities are excellent, and the nurses, medics and support staff were wonderful, kind, warm and friendly when nothing was too much trouble.

Thanks!

Today I had a very disappointing service and an indescribably bad experience at your hospital (Wellington Hospital, London, NW8 9LE).
I can't believe that such low-quality care comes from a well-known private hospital in London.

My husband has an appointment at 10:30 in the morning because my husband does not speak English, so I accompanied him to the doctor as an interpreter. We also got special permission earlier .

We arrived at your hospital at 10:10 a.m. I was surprised when the guard at the door refused me entry.The reason he gave was that only patients were allowed there. I said, "I understand, sir, but my husband doesn't speak English and can't communicate with a doctor. I was accompanied as an interpreter, and the last time the doctor allowed me to do this was 2 weeks ago." He said, "Don't you understand what I'm talking about? he is a patient, only he is allowed to enter alone."he spoke in a very harsh and disgusting tone. I said: "I know what you mean, but..." He interrupted my chance to explain again, telling me, "You, get out, only he can come in." I tried to explain again that if he doesn't have an interpreter, I'm afraid we may have to cancel the appointment because my husband really couldn't communicate with the doctor alone." The guard said: "I'm sure he can, because the doctor you see today doesn't need English language skills at all. I was once a physiotherapist and I know it well. If you want to cancel an appointment, please do it now and don't waste the doctor's time.
When I heard his words and attitude, I couldn't believe that this would happen in a well-known private hospital.

The guard's name is Abdelrahim Hassan.

Then I tried to contact the physiotherapy group of the Central Healthcare by phone for help, and while I was waiting, a security guard came up to me and asked in a warning tone: "What are you doing?" Are you trying to make a video? I'm warning you, I can call the police to arrest you and take you away if you do anything illegal.

I asked for a meeting with the manager and please tell me your name. Obviously, my request infuriated him. He shook his nameplate in front of me for half a second and then put it away. I said I was sorry, but I didn't see it clearly. Please tell me your name. He showed me his badge again at a speed of 0.5 seconds.

I said, I'm sorry, sir, I'm not English, English is not my native language, your speed is too high, I can't remember, can you slow down? He raised his haughty head and said in a disdainful tone and tone, "Oh, that's your problem.

At that time, my secretary came up to me and tried to help me solve the problem.
I asked the lady for the guard's name, and he reluctantly showed his nameplate in front of the lady. This time I had the opportunity to write down his name.
After waiting, more staff were involved, and the guard started to change his attitude and just apologized to me.

I couldn't believe that the simple act of escorting my husband to the doctor was attacked with discriminatory statements and a warning to call the police to arrest me.

During almost 20 minutes of communication, he did not have the slightest desire to help solve the problem, he did not use polite expressions and did not feel respect on his part. On the contrary, he challenged my conclusions with insulting, slanderous, slanderous warnings and discriminatory language.

I'm sorry to say that I can't accept his simple formal apology.

Today I would like to share with you my bad experience. I sincerely hope that you will be able to choose your staff carefully after the investigation.

The reputation of the hospital depends not only on the quality of the doctors, but also on the courtesy of the staff and equal respect for the guests.

I will share my experience here to remind people that sometimes people cannot equally use high-quality medical services, even if they spend money on medical care.

I hope that your hospital will attach great importance to improving the attitude to work and the quality of work of colleagues and that your hospital will pay attention to the reputation accumulated over the years.

I am surprised by all the negative reviews. All my nurses were nice and competent. Most of my appointments are late, but it's normal for a course in every hospital/GP office I've ever been to in the UK and USA. The food was good. The place was very clean. My room was nice. My surgeon was great. The front desk staff is very helpful. ((Oh and yes, there are Arabic newspapers in the reception area, but there are much more English ones. Like, come on.)

I underwent surgery 3 weeks ago. I want to share my experience, because I don't believe I could have had a better team that would take care of me. Starting with clean rooms and ending with amazing food and very attentive and helpful staff, I am very glad that I ended up in such a hospital. The team on the 4th floor (gynecology) is very qualified and ready to receive patients at any time. They made my stay and recovery more exciting and were absolutely amazing!
Thank you very much!!!

I'm so glad I didn't listen to these bad reviews.
The staff was amazing.
Thanks to Hanan for the delicate blood test (preliminary assessment) and explaining everything until it became clear to me.
Dr. Ward and his assistant helped me find my tiny vein and pick up some "magic" cream so that I wouldn't feel the cannula. Dr. Richardson has done a clean job, and we will continue soon.
The team on the 4th floor: Mavis, Rahman, Rani, the waitress whose name I forgot, and the first nurse who was there yesterday morning. I am very grateful to you for your concern. I'm whimpering and you all made me feel at ease. I would not hesitate to visit you again. The food is also delicious.

My husband and I came to visit from the USA. He fell and got his arm pretty bloody. We went to Wellington Hospital for emergency treatment and he received excellent care. There was no time to wait. He was helped by an attentive nurse and a doctor. The care couldn't have been more professional. The nurse explained that they were new and the rumors were still spreading. As for emergency care, we couldn't be more pleased.

An absolutely excellent team! I had a laparoscopic hysterectomy, and I was very worried. They surrounded me and hugged me, gave me confidence, care and care that I did not expect. Everyone is excellent, extremely knowledgeable. Jenny from HDU took so much care of me that I have never experienced such wonderful care before. Absolutely everyone is great. Cynthia, Daisy, Georgia and Georgina on the 4th floor- thank you too! I would also like to say a HUGE SPECIAL THANK YOU to Mr. Alan Farthing, who is incredible, he is a God in gynecology. We are blessed with such people in healthcare. He made this operation SOOO easy for me, did laparoscopy where, as I was told, most surgeons would do a full abdominal cavity. His choice will always be based on your best result and minimal risk. Everything, everything was great in this hospital. One regret. - actually, two. Firstly, I haven't done this before, and secondly, if I had known that I would feel so great the day after the operation, I wouldn't have worried about it for a minute. THANK YOU ALL, Thank you so much from the bottom of my heart, and from my family too! May the Lord bless you all! xx Lara Martin.

I used their services and stayed in this hospital for one night. My advice is this: if you need to use the "front door" service, and it's earlier than 8 pm, walk around the corner to St. John's and Elizabeth - this is significantly better by all measures than Wellington. If it's later than 8pm (and therefore the entrance to St John's Church will be closed), I'll still go to the NHS unless you really need help there and then.

I really felt better from the medications and treatment they provided me. This is the most important thing. So, why 1 star? For a private hospital, you expect certain standards, and those standards just haven't been met.

1) In this hospital, I felt uncomfortable for many employees. My room was large, cold, not cozy, did not have its own bathroom/shower and was located literally right in front of the tables, so the noise was very loud and prevented me from sleeping at night. If it were the National Health Service, none of this would be a problem at all, but since it's a private (and expensive) hospital, you expect certain standards.

2) Some employees, especially one of the administrators, whom I met for the first time on a walk in the center, seem rude, condescending and, frankly, unprofessional. For example, she seemed very judgmental and seemed to hint that I couldn't afford their "services." She asked me several times if I had health insurance and if I could make a deposit, like, "damn it, I need to fill out some more paperwork."

3) The "Doctor" examined me for literally 2 minutes. He offered treatment, and then they made me wait in this waiting room for almost an hour before I was finally transferred to a suitable ward.

4) The next day, none of the nurses told me anything. In no case did someone say, "So, this is when you meet the doctor." Some of the nurses seemed genuinely depressed. The whole atmosphere of the building seems "alien" and rather unfriendly.

5) When I had a scan, the whole process was like some kind of superfast reality show in which the main character is asked to "go, go, go", as if in order to beat some time limit. "Sit here, lie down there, go there, now there." Then I waited for hours, hours, hours, hours, and no one informed me of the scan results. In the end, I gave up and tested myself.

6) During my voluntary departure (I had had enough, and I just wanted to get out of there), this so-called doctor came in, who seemed to have an incredibly high opinion of himself. He was so jaded. He was talking complete nonsense, he didn't add anything of value, and when he wrote my recipe, he wrote down the details incorrectly, and so I waited forever in Boots again, trying to sort it all out.

The whole situation in this hospital is strange. What this hospital needs is proper guidance, because everything I have said is a manifestation of something deeper. In fact, their standards are incredibly low, and I suspect they don't have a huge incentive to change anything, because they seem to be doing well because they make great efforts to please a certain type of rich clients.

Three weeks ago (!) I left my blood in this hospital for basic but very urgent blood tests (it took me only one day to get to Kingston Hospital!). Still no result! They told me all sorts of excuses (“there is a shortage of the necessary reagent all over the world”; "we are faced with a malfunction of the computer system”; “it usually takes 5-10 working days to conduct this test”). Now 3 (!) weeks have passed, and I still do not have the results of the blood test, which were fully paid (800 pounds) by my insurance company. The worst experience ever! The most dishonest, disorganized, unprofessional and unreliable medical center in the world. Avoid it!!!

What an amazing experience I got here! The nurses were fantastic and caring. Although I wouldn't want my friends and family to be in the hospital, but I would recommend Wellington if necessary.