Helios Clinic Berlin-Buch (Germany)
Clinic specialization
Helios Clinic Berlin-Buch is one of the best multidisciplinary medical institutions in Germany. Every year, the hospital is visited by more than 200 thousand patients from all over the world. The level of medical services provided by the clinic complies with the ISO 9001 quality certificate. In addition, Helios is one of the best hospitals according to Focus magazine. The medical center specializes in the following areas:
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orthopedics;
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oncosurgery;
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oncology;
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neurosurgery;
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treatment of obesity.
On the territory of the Helios clinic there are:
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70 branches;
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23 operating rooms;
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1000 beds;
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helipad.
The clinic devotes great importance to the fight against cancer. The most innovative methods are used here, which allow the doctorsto destroy the tumor cellscompletely without causing side effects. These include:
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intraoperative electron beam therapy;
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immunotherapy;
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targeted therapy.
Helios cooperates with the most advanced research centers that work in the field of biotechnology. This makes it possible for the clinic's patients to be the first to receive treatment using innovative methods.
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Prices for diagnostics and treatment ($)
Attention! The price may vary depending on the complexity of the medical case or the recommendations of the doctors for treatment.
How it works
Patient feedback on treatment:
Helios Clinic Berlin-Buch (Germany)
There were no chairs for visitors in the triple room, patients were unwashed, unattended, and when they asked for a fresh nightgown, people were told that they should dress themselves. Personal belongings are stored in different cabinets and bedside tables. Those who cannot eat themselves must starve, without drinks, without warmth of the heart... it's just incredible in 2021.
When no one took care of our son three hours later, we decided to look after the staff. However, this turned out to be difficult, since no one could be found. When we finally met someone, we asked if anyone could come to us and our son, as we had been waiting for a long time.
Suddenly we were asked who we were and what was bothering us. We wouldn't be on any list. But instead of finally taking care of our son after this "tactlessness", who was probably still waiting with serious breathing difficulties, the hospital staff gave priority to finding the cause of the "hospitalization problem". A few more minutes passed. After several attempts to apologize, the question was asked what kind of complaints our son might have. It should be mentioned here that we were taken to the emergency department by ambulance earlier and that we have already clarified all the important information about medications, etc. there. With this information kiosk, we were handed over to the hospital staff.
More than three and a half hours after hospitalization, our son had a second attack. Finally the doctor took care of him, but she seemed a little stunned.
To highlight this whole terrible story and to highlight the inability, lack of structure and negligence of the hospital staff that brought us into this situation in the first place, I would like to emphasize that my wife had to take care of our 5-month-old daughter. at the same time.
It was a terrible night. Not only for us, but, of course, for our two-year-old son, who had to wait for treatment for more than three and a half hours due to shortness of breath and severe fear. Never book again!
At the first appointment, everything was fine, the doctor's recommendations were satisfactory.
The second consultation was quite hectic, as his secretary did not put my appointment on his calendar, as I was told at the front desk. Nevertheless, after the second interview, I made an appointment with a doctor.
It took 3 months to send the estimate (!!!). I had questions about this, to which the secretary responded very kindly. In any case, a friendly or patient tone of conversation was not maintained in several conversations. Meanwhile, the planned date of the operation has been postponed.
a hammer: During a phone call that I agreed with the attending physician - the appointment was not entered correctly and was not scheduled a week earlier, he called me - about the costs, he answered more than unprofessionally and emotionally with the words "I will do it." You are not working, I HAVE NO MORE DESIRES. IT'S NOT PROFESSIONAL, BUT I DON'T ALWAYS HAVE TO BE." I've never experienced anything like this, unprofessional as you can't imagine. It's good that everything went like this, I don't want someone like that to operate on me, so I'd better go to a professional doctor. I would like to put 0 stars. Just embarrassing.
The sisters were very friendly. The pediatric surgeon and anesthesiologist were with us before and after the operation and took great care of me and my daughter.
You didn't have the feeling of patience number 504, but you really were a person whose fears and desires were eliminated.
In addition, the hospital is really very modern, and everything looks absolutely sterile and clean.
This should be the case in every hospital, but believe me, there are hospitals where the first impression says otherwise.
There were no chairs for visitors in the triple room, patients were unwashed, unattended, and when they asked for a fresh nightgown, people were told that they should dress themselves. Personal belongings are stored in different cabinets and bedside tables. Those who cannot eat themselves must starve, without drinks, without warmth of the heart... it's just incredible in 2021.
When no one took care of our son three hours later, we decided to look after the staff. However, this turned out to be difficult, since no one could be found. When we finally met someone, we asked if anyone could come to us and our son, as we had been waiting for a long time.
Suddenly we were asked who we were and what was bothering us. We wouldn't be on any list. But instead of finally taking care of our son after this "tactlessness", who was probably still waiting with serious breathing difficulties, the hospital staff gave priority to finding the cause of the "hospitalization problem". A few more minutes passed. After several attempts to apologize, the question was asked what kind of complaints our son might have. It should be mentioned here that we were taken to the emergency department by ambulance earlier and that we have already clarified all the important information about medications, etc. there. With this information kiosk, we were handed over to the hospital staff.
More than three and a half hours after hospitalization, our son had a second attack. Finally the doctor took care of him, but she seemed a little stunned.
To highlight this whole terrible story and to highlight the inability, lack of structure and negligence of the hospital staff that brought us into this situation in the first place, I would like to emphasize that my wife had to take care of our 5-month-old daughter. at the same time.
It was a terrible night. Not only for us, but, of course, for our two-year-old son, who had to wait for treatment for more than three and a half hours due to shortness of breath and severe fear. Never book again!
At the first appointment, everything was fine, the doctor's recommendations were satisfactory.
The second consultation was quite hectic, as his secretary did not put my appointment on his calendar, as I was told at the front desk. Nevertheless, after the second interview, I made an appointment with a doctor.
It took 3 months to send the estimate (!!!). I had questions about this, to which the secretary responded very kindly. In any case, a friendly or patient tone of conversation was not maintained in several conversations. Meanwhile, the planned date of the operation has been postponed.
a hammer: During a phone call that I agreed with the attending physician - the appointment was not entered correctly and was not scheduled a week earlier, he called me - about the costs, he answered more than unprofessionally and emotionally with the words "I will do it." You are not working, I HAVE NO MORE DESIRES. IT'S NOT PROFESSIONAL, BUT I DON'T ALWAYS HAVE TO BE." I've never experienced anything like this, unprofessional as you can't imagine. It's good that everything went like this, I don't want someone like that to operate on me, so I'd better go to a professional doctor. I would like to put 0 stars. Just embarrassing.
The sisters were very friendly. The pediatric surgeon and anesthesiologist were with us before and after the operation and took great care of me and my daughter.
You didn't have the feeling of patience number 504, but you really were a person whose fears and desires were eliminated.
In addition, the hospital is really very modern, and everything looks absolutely sterile and clean.
This should be the case in every hospital, but believe me, there are hospitals where the first impression says otherwise.