Lister Hospital in London (United Kingdom)

Very disappointed. The planned operation was postponed for more than 5 hours! A family member stayed overnight for the procedure due to the delay. There is no communication between staff (nurses). In the morning after the operation, he was forced to wait for a meeting with the doctor, who never arrived. We were never given painkillers, which were supposed to be given after breakfast, we had to take our own painkillers, fortunately, we didn't have many of them. He was not even helped out of bed and was not asked if he needed any help to get dressed, check out, etc. (after a serious operation). Some of the staff were great, and the rest weren't really organized or compassionate. He was examined by almost 7 nurses for 12 hours. I even had to keep asking for water or any help at all. For so many thousands of pounds, one would expect a little better treatment.

I've been billed twice for the same thing…

I was billed twice for the same colposcopy procedure at the Lister Clinic. Despite the fact that I asked for a quote from practice earlier. The additional bills are still surprising. Keep in mind that the practice will NOT tell you that there will be separate bills from the HCA, since the practice operates separately in the HCA healthcare system. As a result, I paid 2 separate bills for the same procedure. One was intended for practice, the other for supplies from the HCA hospital. The total cost as a whole increased by about 2.5-3 times after my first offer. I also find it surprising that HCA supplies are more expensive than the procedure and the doctor's fees. I assume that the practice and HCA use a similar pricing strategy in order not to be completely transparent, so patients come into play. One of the main reasons is probably that they deal mainly with insurance companies that pay all the bills. Therefore, be careful if you are self-paying patients, requesting detailed price lists from both of them before making a decision. However, I believe there are still hidden fees that you may have never heard of before.

In almost identical circumstances with the previous reviewer. I attended a Lister for NHS cervical surgery (Caesarean section required) after the premature loss of our son 2 years ago.

Our surgeon (who, I must say, is wonderful, and I can't speak ill of him) advised me to stay in the hospital for 2-3 nights after the operation.

We live 2 hours away from Lister, and because of COVID, no hotel in the area was open for reservations, so my husband had to drop me off on the street and head home.

The morning after my surgery (which was serious), even before I got out of bed or went to the toilet. A nurse came into the room and said that I was being discharged that day. I was very worried, because I hadn't even had my catheter removed yet, and I couldn't move without severe pain. Moreover, I was not examined by a doctor.

The nurse left and returned with various consultants, none of whom seemed to really understand what kind of surgery I had undergone and did not conduct any examination. I felt incredible pressure from the staff and explained that my husband was a few hours away, and we planned that I would stay there for at least 1 more night, and I was very afraid of going home.

They made me feel like a nuisance and left me for the whole day when no one really checked and advised me whether I would be discharged. I was in complete agony and couldn't even walk to the toilet, so the way I had to leave the hospital with bags was just ridiculous.

At about 5 pm, the nurse came back and said that I was “allowed” to stay one more night. But by that time I was incredibly stressed and upset. I felt that because I was an NHS patient, they wanted me to get in and out as quickly as possible, regardless of the condition I was in at the time, which was the worst thing I've ever felt in my life.

I provided feedback after that in August, but didn't get a response. As a result, when we started IVF treatment after my recovery, we decided not to go to the Lister, having experienced how they treat their patients.

I just had knee surgery, and the service, the nurses, the anesthesiologist - everything was amazing. The food could have been better since our order hadn't been picked up for ages, but otherwise I enjoyed my stay. Beautiful view of the gardens and the Thames.

I just had an ACL reconstruction in my knee on my insurance. The service and care were impeccable and accurate. The food was amazing, the room was large, clean and completely quiet, with a wonderful view of the park. My surgeon, physiotherapists and the whole team were incredibly professional. They explained each stage of the procedure very calmly and beautifully. I could describe this place as a "5-star hotel with operating rooms".

Not quite sure where to start.
We went to the Lister Hospital from North Wales to have my partner undergo abdominal surgery in the hope of preventing the premature birth that had previously led to the loss of our twin girls earlier in the year.

The consultant who performed the operation is highly respected, and having talked to him before, we are fully confident that the operation will be successful.

However, my partner's treatment during her stay here was far from acceptable.
Before we went on a 400-mile round trip, we were told that the stay would be 2-3 days.
We went to London the night before, as the operation was scheduled for early the next morning.
After dropping off my partner, I went back to North Wales with the understanding that I would be back in two days, which was confirmed by the staff of the department on the morning of the operation.
The operation was performed at noon, and the nurse explained that everything went according to plan. I was worried that there was no doctor's visit after the operation, since, being a medical professional, my partner knew that this was standard practice. When asked, the nurse explained that early the next morning, at about 8 a.m., a doctor would be on duty in the ward.
At 10 o'clock in the morning, after the doctor did not visit me, my partner asked the nurse if the doctor would conduct an examination. The nurse returned ten minutes later and explained that the doctor was glad that she could be discharged and sent home?!
No doctor spoke to her after the operation, let alone to conduct any discussion/examination after the operation.
When they explained to me that the trip home is more than 200 miles, and that we expected to stay for another 1-2 days, as recommended earlier, and that I was working and could not pick her up that day, the nurse suggested using Uber or taking the train??!!. This is a 20-hour postoperative operation when my partner is in severe pain and struggling to walk. She also had a heavy bag and didn't have to lift it for 6 weeks.
My partner explained this and that she could not be discharged yet, however, the nurse explained that if she stayed one more night, we would have to pay privately for the price of £100 (our treatment was NHS). They were very insistent that she leave the same day.
Only after she was visibly upset, she was visited by the head of the department, a physiotherapist (who was very understanding and professional) and a doctor.
The physiotherapist strongly advised her not to take the train and not to go 4 hours in the car.

By this time I was informed that my partner had to leave the hospital, I canceled all appointments for the afternoon and started a 9-hour round trip.
Out of concern that my partner was very upset (presumably out of concern about the complaint), she was told that they decided not to charge for the extra night. I picked her up shortly after, as by that time it was too late and I was already there. That evening we returned home.
Because of the weather, it took more than 5 hours, by that time my partner's legs were very swollen, and she was extremely uncomfortable.

In addition, no preoperative blood tests were taken, and no postoperative instructions were given until they were required at discharge. We have not been provided with any information about further actions.

Excellent postoperative care from the whole team. Absolutely flawless. The team actively dealt with the issues of hydration, blood pressure, bandages and anesthesia. The canula popped out at night, which was treated very calmly. Quiet room and delicious food. Excellent planning and quick and efficient entry and discharge as soon as I felt well. A really positive experience in the Blister, thank you. The staff is kind, cheerful and they really care.

I cannot express enough gratitude to the hospital staff for all their hard work and dedication. I have visited many hospitals and met more than 50 obstetricians and gynecologists, but I have never received such help before. I have been suffering from stage 4 endometriosis for 18 years, since I turned 12. I am so grateful to Mr. Khazali for saving my life and getting my nerves in order so that I can walk again. His team is absolutely wonderful, I would recommend him to anyone who suffers from endometriosis. I was in ward 405 and received amazing service, kindness, support and care from the staff of the department on the 4th floor. I would especially like to thank Leandri, Nasira, Aire, George, Marie and everyone else who took care of me during my stay.

I performed an outpatient procedure there. The confession was quick and easy. Everything went great. However, the catering team was subsequently disorganized. I asked the nurse to bring food soon after I got to my room after surgery, as it was already fine in the afternoon and I was starving, they told me it would take 30 minutes, and it took them 90 minutes to bring it!! I had to call the nurse to find out about it. They later told me they thought it was delivered by one of them, when in fact it wasn't.

After visiting the scan with my daughter, we were told that the heartbeat could not be detected. Instead of giving us personal time to process this sad news, we were sent to the waiting room
While in the waiting room, waiting to meet with a consultant, we were subjected to the stares of staff and patients, while we showed concern about the devastating news we received.
Patients receiving such heartbreaking news should be given a quiet place rather than being pushed into such a public place.
This shouldn't be a big problem to provide, given the amount charged for the services offered

DON 'T TRUST THEM !!!
We went to the Lister Hospital for IVF treatment and our IVF consultant told us the cost would be a little over £5,000, by the time we paid, she told us we should pay more and then more, leaving us with no choice but to pay and it cost about £13,000, this is a blatant example of using the desperate, and to put an end to things. We have just received a letter from a debt collection company saying that we have to pay another pounds sterling. 550, how these people are allowed to do this, and never know, if a merchant had done something like this, then he/she would have been punished for fraud and sentenced to prison, our IVF consultant claims that she herself underwent IVF treatment several years ago and I find it difficult to be true, given the lack of empathy for the mental stress and despair that couples go through during IVF treatment, she was clearly focused on taking our money and nothing else, No doubt I will most likely get a comment on this review, which states
I'm really sorry for your experience, if you send me an email, I'll take a look at it, I'll probably have to pay more money for it, so I don't think I'm worried

I recently had the most fantastic experience at Lister Hospital. The team was amazing. especially my nurse, who was so kind, attentive and really calmed my nerves.

Very disappointed. The planned operation was postponed for more than 5 hours! A family member stayed overnight for the procedure due to the delay. There is no communication between the staff (nurses). The morning after the operation was made to wait to see the doctor, who never arrived. We were never given painkillers that had to be given after breakfast, we had to take our own painkillers, fortunately we had some. They didn't even help me get out of bed and didn't ask if I needed help to get dressed, check out, etc. (After a serious operation). Some of the staff were wonderful, and the rest was not organized or compassionate. He was examined by almost 7 nurses for 12 hours. I even had to constantly ask for water or any help at all. For so many thousands of pounds, one would expect a little better treatment.

I had a blood test because my partner is pregnant. The appointment was OK, but the blood test was lost. Within a month and a half, our family conducted a total of four blood tests, and only one of them was successful (2 lost samples, 1 sample was left too long before testing, 1 successful). Something has to be done about this incompetence!!

Excellent postoperative care from the whole team. Absolutely flawless. The team was active with hydration, blood pressure, bandages and combat control. Canula flew out at night, which was very quiet. Quiet room and delicious food. Excellent planning and quick and efficient entry and exit when I felt good. Thank you for your positive experience at Lister. The staff is kind, funny, and they really care.

I brought my son to an outpatient appointment at Lister - an incredible experience from everyone! A wonderful reception at the front door, the receptionists, the doctor and the nurses were very professional. I am not at all surprised by the outstanding rating from CQC. I highly recommend this Hospital.

Very disappointed. The planned operation was postponed for more than 5 hours! A family member stayed overnight for the procedure due to the delay. There is no communication between staff (nurses). In the morning after the operation, he was forced to wait for a meeting with the doctor, who never arrived. We were never given painkillers, which were supposed to be given after breakfast, we had to take our own painkillers, fortunately, we didn't have many of them. He was not even helped out of bed and was not asked if he needed any help to get dressed, check out, etc. (after a serious operation). Some of the staff were great, and the rest weren't really organized or compassionate. He was examined by almost 7 nurses for 12 hours. I even had to keep asking for water or any help at all. For so many thousands of pounds, one would expect a little better treatment.

I've been billed twice for the same thing…

I was billed twice for the same colposcopy procedure at the Lister Clinic. Despite the fact that I asked for a quote from practice earlier. The additional bills are still surprising. Keep in mind that the practice will NOT tell you that there will be separate bills from the HCA, since the practice operates separately in the HCA healthcare system. As a result, I paid 2 separate bills for the same procedure. One was intended for practice, the other for supplies from the HCA hospital. The total cost as a whole increased by about 2.5-3 times after my first offer. I also find it surprising that HCA supplies are more expensive than the procedure and the doctor's fees. I assume that the practice and HCA use a similar pricing strategy in order not to be completely transparent, so patients come into play. One of the main reasons is probably that they deal mainly with insurance companies that pay all the bills. Therefore, be careful if you are self-paying patients, requesting detailed price lists from both of them before making a decision. However, I believe there are still hidden fees that you may have never heard of before.

In almost identical circumstances with the previous reviewer. I attended a Lister for NHS cervical surgery (Caesarean section required) after the premature loss of our son 2 years ago.

Our surgeon (who, I must say, is wonderful, and I can't speak ill of him) advised me to stay in the hospital for 2-3 nights after the operation.

We live 2 hours away from Lister, and because of COVID, no hotel in the area was open for reservations, so my husband had to drop me off on the street and head home.

The morning after my surgery (which was serious), even before I got out of bed or went to the toilet. A nurse came into the room and said that I was being discharged that day. I was very worried, because I hadn't even had my catheter removed yet, and I couldn't move without severe pain. Moreover, I was not examined by a doctor.

The nurse left and returned with various consultants, none of whom seemed to really understand what kind of surgery I had undergone and did not conduct any examination. I felt incredible pressure from the staff and explained that my husband was a few hours away, and we planned that I would stay there for at least 1 more night, and I was very afraid of going home.

They made me feel like a nuisance and left me for the whole day when no one really checked and advised me whether I would be discharged. I was in complete agony and couldn't even walk to the toilet, so the way I had to leave the hospital with bags was just ridiculous.

At about 5 pm, the nurse came back and said that I was “allowed” to stay one more night. But by that time I was incredibly stressed and upset. I felt that because I was an NHS patient, they wanted me to get in and out as quickly as possible, regardless of the condition I was in at the time, which was the worst thing I've ever felt in my life.

I provided feedback after that in August, but didn't get a response. As a result, when we started IVF treatment after my recovery, we decided not to go to the Lister, having experienced how they treat their patients.

I just had knee surgery, and the service, the nurses, the anesthesiologist - everything was amazing. The food could have been better since our order hadn't been picked up for ages, but otherwise I enjoyed my stay. Beautiful view of the gardens and the Thames.

I just had an ACL reconstruction in my knee on my insurance. The service and care were impeccable and accurate. The food was amazing, the room was large, clean and completely quiet, with a wonderful view of the park. My surgeon, physiotherapists and the whole team were incredibly professional. They explained each stage of the procedure very calmly and beautifully. I could describe this place as a "5-star hotel with operating rooms".

Not quite sure where to start.
We went to the Lister Hospital from North Wales to have my partner undergo abdominal surgery in the hope of preventing the premature birth that had previously led to the loss of our twin girls earlier in the year.

The consultant who performed the operation is highly respected, and having talked to him before, we are fully confident that the operation will be successful.

However, my partner's treatment during her stay here was far from acceptable.
Before we went on a 400-mile round trip, we were told that the stay would be 2-3 days.
We went to London the night before, as the operation was scheduled for early the next morning.
After dropping off my partner, I went back to North Wales with the understanding that I would be back in two days, which was confirmed by the staff of the department on the morning of the operation.
The operation was performed at noon, and the nurse explained that everything went according to plan. I was worried that there was no doctor's visit after the operation, since, being a medical professional, my partner knew that this was standard practice. When asked, the nurse explained that early the next morning, at about 8 a.m., a doctor would be on duty in the ward.
At 10 o'clock in the morning, after the doctor did not visit me, my partner asked the nurse if the doctor would conduct an examination. The nurse returned ten minutes later and explained that the doctor was glad that she could be discharged and sent home?!
No doctor spoke to her after the operation, let alone to conduct any discussion/examination after the operation.
When they explained to me that the trip home is more than 200 miles, and that we expected to stay for another 1-2 days, as recommended earlier, and that I was working and could not pick her up that day, the nurse suggested using Uber or taking the train??!!. This is a 20-hour postoperative operation when my partner is in severe pain and struggling to walk. She also had a heavy bag and didn't have to lift it for 6 weeks.
My partner explained this and that she could not be discharged yet, however, the nurse explained that if she stayed one more night, we would have to pay privately for the price of £100 (our treatment was NHS). They were very insistent that she leave the same day.
Only after she was visibly upset, she was visited by the head of the department, a physiotherapist (who was very understanding and professional) and a doctor.
The physiotherapist strongly advised her not to take the train and not to go 4 hours in the car.

By this time I was informed that my partner had to leave the hospital, I canceled all appointments for the afternoon and started a 9-hour round trip.
Out of concern that my partner was very upset (presumably out of concern about the complaint), she was told that they decided not to charge for the extra night. I picked her up shortly after, as by that time it was too late and I was already there. That evening we returned home.
Because of the weather, it took more than 5 hours, by that time my partner's legs were very swollen, and she was extremely uncomfortable.

In addition, no preoperative blood tests were taken, and no postoperative instructions were given until they were required at discharge. We have not been provided with any information about further actions.

Excellent postoperative care from the whole team. Absolutely flawless. The team actively dealt with the issues of hydration, blood pressure, bandages and anesthesia. The canula popped out at night, which was treated very calmly. Quiet room and delicious food. Excellent planning and quick and efficient entry and discharge as soon as I felt well. A really positive experience in the Blister, thank you. The staff is kind, cheerful and they really care.

I cannot express enough gratitude to the hospital staff for all their hard work and dedication. I have visited many hospitals and met more than 50 obstetricians and gynecologists, but I have never received such help before. I have been suffering from stage 4 endometriosis for 18 years, since I turned 12. I am so grateful to Mr. Khazali for saving my life and getting my nerves in order so that I can walk again. His team is absolutely wonderful, I would recommend him to anyone who suffers from endometriosis. I was in ward 405 and received amazing service, kindness, support and care from the staff of the department on the 4th floor. I would especially like to thank Leandri, Nasira, Aire, George, Marie and everyone else who took care of me during my stay.

I performed an outpatient procedure there. The confession was quick and easy. Everything went great. However, the catering team was subsequently disorganized. I asked the nurse to bring food soon after I got to my room after surgery, as it was already fine in the afternoon and I was starving, they told me it would take 30 minutes, and it took them 90 minutes to bring it!! I had to call the nurse to find out about it. They later told me they thought it was delivered by one of them, when in fact it wasn't.

After visiting the scan with my daughter, we were told that the heartbeat could not be detected. Instead of giving us personal time to process this sad news, we were sent to the waiting room
While in the waiting room, waiting to meet with a consultant, we were subjected to the stares of staff and patients, while we showed concern about the devastating news we received.
Patients receiving such heartbreaking news should be given a quiet place rather than being pushed into such a public place.
This shouldn't be a big problem to provide, given the amount charged for the services offered

I recently had the most fantastic experience at Lister Hospital. The team was amazing. especially my nurse, who was so kind, attentive and really calmed my nerves.

Very disappointed. The planned operation was postponed for more than 5 hours! A family member stayed overnight for the procedure due to the delay. There is no communication between the staff (nurses). The morning after the operation was made to wait to see the doctor, who never arrived. We were never given painkillers that had to be given after breakfast, we had to take our own painkillers, fortunately we had some. They didn't even help me get out of bed and didn't ask if I needed help to get dressed, check out, etc. (After a serious operation). Some of the staff were wonderful, and the rest was not organized or compassionate. He was examined by almost 7 nurses for 12 hours. I even had to constantly ask for water or any help at all. For so many thousands of pounds, one would expect a little better treatment.

I had a blood test because my partner is pregnant. The appointment was OK, but the blood test was lost. Within a month and a half, our family conducted a total of four blood tests, and only one of them was successful (2 lost samples, 1 sample was left too long before testing, 1 successful). Something has to be done about this incompetence!!

Excellent postoperative care from the whole team. Absolutely flawless. The team was active with hydration, blood pressure, bandages and combat control. Canula flew out at night, which was very quiet. Quiet room and delicious food. Excellent planning and quick and efficient entry and exit when I felt good. Thank you for your positive experience at Lister. The staff is kind, funny, and they really care.

I brought my son to an outpatient appointment at Lister - an incredible experience from everyone! A wonderful reception at the front door, the receptionists, the doctor and the nurses were very professional. I am not at all surprised by the outstanding rating from CQC. I highly recommend this Hospital.

DON 'T TRUST THEM !!!
We went to the Lister Hospital for IVF treatment and our IVF consultant told us the cost would be a little over £5,000, by the time we paid, she told us we should pay more and then more, leaving us with no choice but to pay and it cost about £13,000, this is a blatant example of using the desperate, and to put an end to things. We have just received a letter from a debt collection company saying that we have to pay another pounds sterling. 550, how these people are allowed to do this, and never know, if a merchant had done something like this, then he/she would have been punished for fraud and sentenced to prison, our IVF consultant claims that she herself underwent IVF treatment several years ago and I find it difficult to be true, given the lack of empathy for the mental stress and despair that couples go through during IVF treatment, she was clearly focused on taking our money and nothing else, No doubt I will most likely get a comment on this review, which states
I'm really sorry for your experience, if you send me an email, I'll take a look at it, I'll probably have to pay more money for it, so I don't think I'm worried